FAQs
1. Which payment methods do you accept?
At Classicalgem, we offer a seamless and secure checkout experience with a variety of trusted payment options. These include major providers such as Visa, Mastercard, Google Pay and Apple Pay.
2. What if my item doesn’t fit?
If your item isn’t the perfect fit, reach out to our support team and we'll arrange a free reshipment in a different size as we currently offer free size exchanges.
3. What if my item arrives damaged?
We take great care in quality control, but if something isn’t right, we’re here to help.
- Report Timeframe: If your item arrives damaged or defective, please contact us within 48 hours.
- Resolution: We'll arrange a replacement at no cost by resending the item to your address.
- Requirement: Please provide a photo of the damage when contacting our customer service team at support@classicalgem.com
4. How should I care for my garment?
To preserve the quality and longevity of your ClassicalGem pieces, we recommend washing at lower temperatures using a gentle cycle.
This helps maintain the fabric while also being more environmentally conscious.
5. Returns, refunds & cancellations
- Return Window: You have 30 days from the day you receive your order to request a return. Read our refund policy for more information.
- Eligibility: To be eligible, please ensure the item is unworn and unwashed in its original packaging — trying an item on for fit is fine.
- How to Start: If you wish to return your item, please contact us at support@classicalgem.com
- Cancellations: You can cancel within 2 hours of ordering by contacting our support team.